Returns & Exchanges
At Market House, we prioritize the freshness and quality of our artisanal food products. Due to the perishable nature of our inventory, we offer a streamlined resolution process for any items that arrive damaged or do not meet our quality standards.
Inspect Your Delivery
Please examine your order immediately upon arrival and document any issues with photographs of the packaging and product if you notice damage or spoilage.
Contact Support
Reach out to our customer care team within 48 hours of delivery at [email protected] with your order number and any supporting photos.
Review Process
Our quality assurance team will review your claim within 1-2 business days to verify the issue and determine the eligibility for a refund or replacement.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing